Our Policy

Party Time Rentals strives to provide our customers with outstanding service and safety. Our staff is committed to adhering to these policies to ensure that the safety and standards of Party Time are met. Please take a couple of minutes to read through our policies.


RENTAL POLICY

Our inflatables and equipment must be on level ground or the unit will not operate correctly. We must have direct access to the area where the unit will be set up. We need to be notified of any high walls, steep drops or any other obstacles. The inflatables cannot be erected against fences, walls, decks or other structures that can damage the unit or possibly injure the occupants. The area above the unit must also have clearance. Our staff has the option of not setting up the equipment if the area does not meet the requirements or if the safety of the occupants is at risk. The dimensions of the inflatables are listed in the pop up box when you click on the item. We need at least 5 feet of clearance around all sides of the unit. The standard rental time is four hours.

The standard unit requires a 20 AMP circuit for the blower. It will run continuously throughout the event. We will provide 100’ of extension cords. If equipment will be further please notify us.


ATTENDANT POLICY

We train and certify our attendants annually. New Jersey State Law requires a trained attendant (16 years or older) on duty at all times while an inflatable ride is in operation at a public event. If you are providing attendants they will be trained by our staff. If you choose to provide your own attendant, they must be of age and trained by our employees upon delivery. They will have to read a manual and sign a document stating the rules of the ride and that they have been properly trained to operate that specific ride. All weight, size, height and occupancy requirements must be observed at all times. If an attendant is not present the ride must be shut down until they have returned. For all public and larger events our staff will ensure safety on each ride. Our goal is to deliver the utmost safety and service to make your event memorable.


DEPOSIT/REFUND POLICY

We highly suggest you measure ahead of time to ensure the equipment will fit. We will be happy to answer any questions you might have on space or power. If the requirements are not met upon delivery your deposit will not be refunded. We will work with you on rectifying the situation. With our other customers in mind you will fall at the end of the delivery schedule and we could not guarantee the set up by the start of the event. It is the customer's responsibility to make sure the delivery can be executed. We will always try our best to keep the customer satisfied.

In the event you cancel your delivery within two weeks before the date of your rental, you will be billed a cancellation fee which will be 50% of the total bill. We will deduct any deposits that have been paid from that amount and bill your credit card on file the remaining amount. In the event you paid by check, you will be responsible for the remaining balance within 15 days. Please make sure your dates and times are correct. The equipment is held for your event upon placing your order and in the interim we turn away potential customers for the items you reserve.


WEATHER CANCELLATION POLICY

Customer balances are due upon arrival of staff. A non-refundable 50% deposit is collected at the time of booking and reserves that specific date and time. The services will not be discounted regardless of interruptions because of weather. We reserve the right to cancel our services prior to the event due to inclement or unsafe weather. The services may be cut short during your event at any time if the weather is not cooperating or the safety of the patrons is at risk. If your rental has been postponed prior to the day of the event your deposit will be valid for up to a year of the date contracted. Your party can be rescheduled and in the event that the equipment that you reserved is not available we will replace it with something of equal or greater value. We will always try our best to keep the customer satisfied.


TABLE AND CHAIR POLICY

All of our equipment is delivered in first class condition. If any items are returned damaged due to rain, water spillage, mischief or misuse the customer will be required to pay replacement or the cost to repair the item. All tables must be covered with linens or plastic table covers. No staples or tacks can be used to fasten the table covers to tables. All tables and chairs must be wiped clean and folded prior to pick up and remain dry at all times. A minimum clean up fee of $25.00 will be charged for items not returned in first class condition. Please make sure your sprinklers are turned off.